SITHGAM022 Provide responsible gambling services

This training program meets the requirements of the OLGR approved industry standard which is a prerequisite for employment within the gaming areas of hotels and registered clubs such as gaming room attendants, managers, licensees and security officers. Even if you do not intend to work in the gaming areas, holding the RCG certificate will mean you can cover breaks and/or shifts for other staff, making you more employable.

This training meets the requirements of the national unit of competency SITHGAM022 Provide responsible gambling services.

Upon successful completion you will be issued with an interim certificate (valid for 90 days), which together with your identity documents will need to be presented to a Service NSW outlet such as the RMS to process your competency card.

Please ensure that prior to enrolling in this course you have read through our Student Handbook.

If you have any questions, or require further information please contact our office on (02) 49841011 or email us at

Enquire now, you may be eligible for a free course.

This training is subsidised by the NSW Government for those who satisfy the eligibility criteria.

 Nationally Recognised Training

USI unique Student Identifier number

The USI will be available online and at no cost to you. The USI will stay with you for life and be recorded with any nationally recognised VET course that is undertaken from 1st January 2015.

Why do I need a USI?

You may need to provide evidence of your academic achievements, for example when applying for a job or to undertake further study.

Everyone undertaking nationally recognised VET courses will need to have a USI to receive their statement of attainment or qualification.

Your USI must be provided to Tomaree Community College before you can receive a statement of attainment or qualification. Tomaree Community College will not be allowed to issue your certificate unless we have your USI recorded.

This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.

Responsible gambling services must be provided wherever gambling activities are undertaken. In the hospitality industry, the gambling environment is usually referred to as the gaming area and is provided in a range of venues, such as hotels, motels, clubs, pubs and casinos.

The major forms of gambling are wagering (racing and sport) and gaming (gaming machines, table games, Keno and lotteries). Both forms of gambling are relevant to the hospitality industry.

Hospitality venues may operate Totalisator Agency Board (TAB) outlets for wagering on racing and sport events. They may also cover the full range of gaming activities, including operating gaming machines, table games, Keno and lotteries.

Responsible provision of gambling services is an essential underpinning skill for all hospitality personnel involved in the sale and service of gambling activities in licensed premises, including the licensee, gaming supervisors and gaming managers when involved in operational gambling activities.

The unit applies equally to frontline operational gambling personnel who operate with a limited level of autonomy and under some supervision and guidance from others. They would operate within predefined organisational procedures, and regulatory authority and industry and organisational codes of conduct.

Operational job roles would include gaming attendant, table game attendant, croupier and multi-skilled food and beverage attendant.

The unit also relates to satisfying the requirements for providing responsible gambling services under state and territory legislation. The terms used to describe this vary across state and territory regulatory bodies and can include Responsible Conduct of Gambling (RCG), Responsible Service of Gaming, or Responsible Service of Gambling (RSG).

Those developing training to support this unit must consult the relevant state and territory gaming licensing authority to determine accreditation arrangements for courses, trainers and assessors.

Under differing state and territory legislation this is a required certification unit for certain nominated personnel operating in licensed gambling premises.

The requirement to ensure compliance with organisational policies, legal obligations and codes of practice for gambling venues is not covered by this unit but may be found in SITHGAM014 Manage gaming activities.

In this course you will learn:

  • How to implement responsible gambling practices.
  • How to provide information and assistance to customers about problem gambling.

For more information, visit

This course will be classroom based in person at the College.

You may also go on to study Certificate III in Hospitality or a Hospitality Skillset.

  • Notepad and pen for taking notes
  • Lunch