CHC33021 Certificate III in Individual Support

CHC33021 Certificate III in Individual Support Specialising in ageing, home and community care, provides a nationally recognised qualification providing graduates with a broad range of employment opportunities in the aged, home and community sectors.  Successful completion will allow you to work as a Personal Care Assistant (PCA), Residential Support Worker, Home Career to name a few.

We offer two study options for this course.

Option 1 Blended Learning:

This is our blended learning approach. With face to face learning  to take place in the classroom (9:30am – 4:30pm) at the Tomaree Community College, the  practical component for the training is carried out in local facilities located within Port Stephens LGA.  These hours are (6:30am – 2:30pm). 

You will also be required to complete the theory components of this course online.

Option 2 Online Study:

This is a study option  used for students that have worked or volunteered in a care role.

This option allows you to study online in your own time at your own pace. 

You be required to complete all  theory components including your assessments for this course online.

All delivery methods are fully supported by your trainer as well as the College throughout the course.

For both study options you will have up to 12 months to complete your studies if required, this includes the mandatory minimum 120-hour work placement component of the course, which is arranged for you and supported by your facilitator.

If you are interested in enrolling in course, please contact the college to commence the enrolment process.

**Please ensure that prior to enrolling in this course you read through our Student Handbook.

Contact the College to enquire if you are eligible for a government funded course on on (02) 49841011 or email: 

This training is subsidised by the NSW Government for those who satisfy the eligibility criteria.

For more information about Smart and Skilled funding go to the website,

Nationally Recognised Training Disability Skillset

An appropriate level of language, literacy and numeracy (LLN) skills are required to enrol in this course. Tomaree Community College may conduct an LLN assessment as part of the pre enrolment process.

  • USI unique Student Identifier number

The USI will be available online and at no cost to you. The USI will stay with you for life and be recorded with any nationally recognised VET course that is undertaken from 1st January 2015.

Why do I need a USI?

You may need to provide evidence of your academic achievements, for example when applying for a job or to undertake further study.

Everyone undertaking nationally recognised VET courses will need to have a USI to receive their statement of attainment or qualification.

Your USI must be provided to Tomaree Community College before you can receive a statement of attainment or qualification. Tomaree Community College will not be allowed to issue your certificate unless we have your USI recorded.

  • Current First Aid Certificate:

    If you are seeking to enrol in a First Aid unit of competency you are advised that to complete the unit you must be able to perform basic life support skills, for example control bleeding and perform cardiopulmonary resuscitation (CPR).

    If you have a disability that would prevent you from performing required basic life support skills you are advised that you will not be able to achieve the unit of competency.

    Police Check:

    If you are over 18 you will be required to undertake a National Criminal Record Check. Visit:

    Covid/Influenza Vaccination:

    Please note that you must be triple vaccinated for Covid and have had the current Flu Vaccination to work in any age care or health areas.

In this course, you will learn:

  • how to use different communication styles for the elderly
  • how to use various mobility and transfer equipment
  • infection control procedures
  • how to empower the elderly or people with a disability and support them to maintain their independence to ensure they have a quality life
  • how to work legally and ethically
  • how to assist with the organising, delivery and monitoring of different support services required by the elderly
  • first aid
  • the key principles of person centred support and promoting independence
  • the use of alternative strategies and techniques to communicate with people who have a disability
  • safe manual handling techniques when providing support to people with a disability
  • how to facilitate the empowerment of people with a disability
  • how to contribute to the ongoing skills development of the person with a disability using a strengths based approach
  • how to encourage community participation and social inclusion

By the end of the course you will be able to confidently utilise the technical skills and knowledge gained to provide individualised support to the elderly, who require a variety of support needs, while applying:

  • knowledge of procedural practices setting
  • strategies to manage legal and ethical compliance in an organisational context
  • a person centred approach
  • strategies that will maximise independence
  • active support that facilitates the empowerment of service users
  • knowledge of procedural practices within a residential aged care facility or home and community 
  • practices to work within legal and ethical guidelines of direct care

Upon successful completion of this course you will be issued a certificate in CHC33015 Certificate III in Individual Support where competency has been achieved, giving you the skills to participate in further study or apply for relevant jobs within the industry.

CHC33015 Certificate III in Individual Support is the entry level requirement to work in residential aged care or disability care. You could undertake a role as a:

  • Occupational titles may include:

    • Accommodation support worker
    • Assistant in nursing
    • Care assistant
    • Care service employees
    • Care worker
    • Community care worker
    • Community house worker
    • Community support worker
    • Disability service officer (in some jurisdictions)
    • Field officer
    • Home care assistant
    • In-home respite worker
    • Nursing assistant
    • Personal care assistant
    • Personal care giver
    • Personal care worker
    • Support worker

    Training is delivered through face to face, in the training room, as well as through work experience, giving students a great foundation in the skills and knowledge which are required to work within this field.

  • CHCCCS040 – Support independence and wellbeing
  • CHCCCS031 – Provide individualised support
  • CHCCOM005 – Communicate and work in health or community services
  • CHCDIV001 – Work with diverse people
  • CHCLEG001 – Work legally and ethically
  • CHCCCS041 – Recognise healthy body systems
  • HLTWHS002 – Follow safe work practices for direct client care
  • CHCCCS038 – Facilitate the empowerment of people receiving support
  • HLTINF006 – Apply basic principles and practices of infection prevention and control

For more information, visit

  • CHCAGE011 – Provide support to people living with dementia
  • CHCAGE013 – Work effectively in aged care
  • CHCPAL003 – Deliver care services using a palliative approach
  • CHCDIS011 – Contribute to ongoing skills development using a strengths-based approach
  • CHCDIS012 – Support community participation and social inclusion
  • CHCDIS020 – Work effectively in disability support

This will be discussed with your trainer and course coordinator at the commencement of your course. 

Under the new ‘Smart and Skilled’ changes, the NSW Government is targeting funding towards the skills that are needed for jobs and economic growth.

As part of these changes, the NSW Government has released the 2015 Skills List, which sets out priority areas for training. The qualifications on this list will receive government subsidies to make sure training priorities match the needs of the economy. This list includes qualifications that will attract a government subsidy in 2015 plus their prices and fees.

The Skills List  That Tomaree Community College has been approved to deliver:

  • CHC30113 Certificate III Early Childhood Education and Care
  • SIT30616 Certificate III in Hospitality
  • CHC33015 Certificate III in Individual Support (ageing, home and community care)

To view the complete 2015 Skills List, fees and eligibility requirements visit:

Upon completion of the CHC33015 Certificate III in Individual Support, you may go on to study other Certificate IV, Diploma or Bachelor courses in Allied Health areas such as Certificate IV in Ageing Support, Certificate IV in Disability.

  • All course material will be sent to you and is inclusive of course fees.
  • You will need a pen and paper for taking notes.
  • You will need access to the internet and a computer, laptop, tablet or smartphone in order to complete your online learning.

CHC33021 Certificate III in Individual Support